Orders
Can I place an order from your online shop if I live abroad?
Our online shop currently only offers delivery within the Federal Republic of Germany and Poland. If you are located outside of Europe, we are unable to process your order at this time. For more information or if you have any questions, please contact our customer service team at info@motion-fashion.de.
What should I do if I do not receive my order?
Please send an email to info@motion-fashion.de with your order number included, and we will get in touch with you promptly.
How can I order from you?
Ordering from DreiMaster is simple and straightforward. Follow these steps:
- Browse Our Website: Visit our online store at https://schmuddelwedda.de/ and explore our range of products.
- Select Your Items: Choose the products you wish to purchase, select any options (such as size or color), and add them to your shopping cart.
- Review Your Cart: Once you have added all desired items to your cart, review your selections and proceed to checkout.
- Enter Your Information: Provide your shipping address and payment details. You can pay using PayPal or major credit cards (VISA and Euro/MasterCard).
- Place Your Order: Confirm your order and complete the payment. You will receive an order confirmation email with the details of your purchase.
- Wait for Confirmation: Once your order is processed, you will receive a shipping confirmation email with tracking information for your delivery.
If you need assistance or have any questions during the ordering process, please contact our customer service team at info@motion-fashion.de.
Do you offer the option to order your items via email or phone?
Orders can be placed exclusively through our online store.
What should I do if I haven't received an order confirmation?
If you haven’t received an order confirmation email, please follow these steps:
- Check Your Spam/Junk Folder: Sometimes, confirmation emails may end up in your spam or junk folder. Check these folders to ensure the email wasn’t misdirected.
- Verify Your Email Address: Ensure that you provided the correct email address during checkout. If there was a mistake, please contact us to update your details.
- Contact Customer Service: If you still haven’t received your confirmation email, contact our customer service team at customercare@leo.mt or call +356 77883560. Provide your order details, and we will assist you in verifying your order status and resending the confirmation if necessary.